The closest thing to Twitter support now
If you plan on asking Twitter for support, you can’t. The helpful section that was there has now gone, and you are stuck, as with Facebook, with known issues.
The only resolution I had was to go to this forum link on Twitter. In the lower right-hand corner of the page, you should see a box where you can ask a question. Fill it in, and you should be taken to another website called Get Satisfaction, which is monitored by Twitter. You will need to sign in using Open ID or Windows Live.
I am not sure what good this will do, but if you need to vent and hope there’s some remote chance someone from Twitter will hear you, it’s the best thing.
It has been impossible to Tweet here all day, and Twitter has made no announcement on whether its site is down—it certainly isn’t a ‘known issue’.
Hopefully the above will help some Tweeters out there who cannot post, add or block on the site.
PS.: Thanks to fellow Tweeter @vene2ia, there is a link to Twitter support, but it is buried on a page of text. Head to the help page, and about half-way down there is this link: twitter.zendesk.com/requests/new. I think it’s very cheeky to bury it like that, as if to say that Twitter does not care about the reliability of its service.
Using a proxy server, I have managed to ﬁnd that Twitter has blocked my IP, which is also very strange. Are other TelstraClear customers affected by Twitter blocking them?—JY Posted by Jack Yan, 04:03
You're welcome, Jack. I hope this has been helpful to you & your friends. From memory, it used to be placed in an obvious position at the top of the helpdesk page. Perhaps, Twitter support has now become so overwhelmed with requests that it had to bury its link. But I agree with you, the message this sends out casts doubt about Twitter as a reliable service provider.Post a Comment
# posted by Yvonne @vene2ia: 9/07/2009 01:42:00 AM
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