It turns out we had a massive hard drive failure that led to our sites disappearing, which was unforeseeable and unpreventable. Well, according to photographer Doug Rimington, they happen all the time, but that’s because he used to work for a company that oversaw thousands of servers.
We’re not at 100 per cent yet. Our forums are still down at Lucire, and we still have a number of dead email accounts at Jack Yan & Associates.
I’d like to thank Scott Erickson for keeping up Rackspace’s reputation of fanatical service. Scott works a graveyard shift there, and I’ve found him to be one of the company’s most able technicians. The things other techs told me were impossible, Scott found a way to make them possible, because little old me, as a regular Joe Bloggs, asked, and he treated me as a proper customer. I believe it is the computer equivalent of raising the dead when Scott retrieved data off a corrupted hard drive and put them on to the new one.
I did have to wait before Scott came on board, but the minute he did, we were saved.
Scott, you deserve great karma. You could have been lazy and said, ‘It can’t be done,’ but you went one step further because you put the customer ﬁrst. I am really grateful, and I can bet the team members whose data you have saved will be, too.
Nigel Dunn’s Wordpress blog was on the same server, and it appears to have been a casualty of the failure. I’m hoping Nigel can restore it, but as of last night he was not sure.
Ironically, this blog, on “inferior” Blogger, has remained intact. We both had to laugh though, because in the event of such a catastrophic computer failure, we didn’t have any other reaction.
Unfortunately, there isn’t as much time for me to get your feedback on contraception for tomorrow’s Good Morning, but never mind! Posted by Jack Yan, 08:00
Glad to see you back :-)
It is nice to hear of a technician who goes beyond the call of duty.
ahh no wonder the site was down for a few days. good to see it's up and running Jack.
That's one thing about servers, they aren't 100 percent perfect, we host quite a few websites on ours and it's gone offline at least three times in the last two weeks which is extremely annoying considering we have clients who pay for their sites to be online 24 hours a day 7 days a week. Hope you get it all sorted out.
Thank you Kate, Mark and Amy. One of our clients did say he would pull his site if it wasn’t ﬁxed. It’s all done, and I am glad to be back!Post a Comment
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NoteEntries from 2006 to the end of 2009 were done on the Blogger service. As of January 1, 2010, this blog has shifted to a Wordpress installation, with the latest posts here.
With Blogger ceasing to support FTP publishing on May 1, I have decided to turn these older pages in to an archive, so you will no longer be able to enter comments. However, you can comment on entries posted after January 1, 2010.
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Copyright ©200210 by Jack Yan & Associates. All rights reserved. Photograph of Jack Yan by Chelfyn Baxter.